Local Government Victoria (LGV) collects and publishes a range of information about council performance, including:
Know Your Council allows users to find their council, and compare their council's performance to that of other similar councils. It also allows users to find extensive information on what councils do, how they work and where to go to make a complaint.
Council community satisfaction surveys measure what the community thinks about their council's advocacy efforts, customer service, consultation on key issues and overall performance.
Local Government and Council sector reports provide historical analysis about council data in Victoria.
Performance Reporting Framework
The Local Government Performance Reporting Framework is a mandatory system of performance reporting for all Victorian councils. It ensures that councils are measuring and reporting on their performance in a consistent way to promote transparency and accountability in the local government sector.
The framework is made up of a range of measures, including roads, planning, animal management and waste. It is complemented by a Governance and Management checklist of 24 items, which shows the policies, plans and procedures in place at each council. Together, they build a comprehensive picture of council performance which can be viewed on the Know Your Council website.
Why do we need the framework?
Effective performance reporting by councils is essential. It ensures accountability to residents and ratepayers as to how public money is spent and the quality of council services.
A Victorian Auditor-General's Office (VAGO) report found that council performance reporting lacked information about the quality of services, the outcomes achieved and how these related to councils' strategic objectives. This limited the reports’ relevance to residents and ratepayers.
The government has acted on the Auditor-General's recommendations. The mandatory system of performance reporting was introduced to improve the transparency and availability of performance information about councils.
How will the framework be implemented?
Comparative performance information was reported for the first time in councils’ 2014/15 annual reports.
Residents and ratepayers can now view their council's results alongside a council explanation of those results at Know Your Council. Over time, councils will report up to four years of historical data and four years of forecast data to enable the community to observe trends.
Can I benchmark my council's performance?
Know Your Council is an interactive website that enables the community, councils and the Government to benchmark and compare similar councils.
Who was consulted in the development of the framework?
A wide-ranging consultation process was undertaken to inform the development of the framework, including:
- establishment of a project governance and advisory structure involving local government Chief Executive Officers, mayors, practitioners, subject matter experts, peak associations, the Victorian Auditor-General's Office and other state departments;
- release of a Directions Paper (PDF, 831.3 KB) or (DOC, 1.1 MB), Working Paper (PDF, 344.3 KB) or (DOC, 1005.5 KB) accompanied by submissions/engagement opportunities to seek feedback;
- holding regional workshops, community focus groups, CEO and mayor forums attended by over 2,000 stakeholders; and
- intensive site visits with a representative group of 11 councils and participation of 79 councils in a pilot program to road test and refine the framework.