The 2017 Community Satisfaction Survey

Sixty-seven councils are participating in the 2017 survey, with a minimum of 400 interviews undertaken within each participating municipality.

About the survey

This statewide telephone survey collects direct feedback from the community about councils, It covers::

  • council's overall performance
  • community consultation and engagement
  • advocacy – lobbying on behalf of the community
  • customer service
  • overall council direction

The survey is conducted by the Department of Environment, Land, Water and Planning on behalf of participating councils. A minimum of 400 local residents and ratepayers in each municipality over 18 years of age are selected at random.

Surveys since 2012 have used an improved methodology (questions and sample size) which means that the results are not directly comparable to 2001-2011 surveys.

Previous council community satisfaction surveys

Sixty-nine councils participated in this survey. A minimum of 400 interviews were undertaken within each participating municipality during February and March.

Participating councils received their reports at the end of May which included comparisons to previous years, the state-wide result and the group results of like councils.

The statewide reports and sample "Adamsville" reports based on a fictional council for 2001 -2011.

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011