The 2023 Community Satisfaction Survey
30,000 rate payers were surveyed across 66 local government areas, with a minimum of 400 interviews undertaken within each participating municipality. Participating councils received their reports early June which included comparisons to previous years, the state-wide results and the results grouped by like councils.
About the survey
This statewide annual telephone survey collects direct feedback from the community about councils. It covers:
- council's overall performance
- community consultation and engagement
- customer service
- overall council direction
The survey is conducted by the Department of Government Services on behalf of participating councils. A minimum of 400 local residents and ratepayers in each municipality over 18 years of age are selected at random.
Surveys since 2012 have used an improved methodology (questions and sample size) which means that the results are not directly comparable to 2001-2011 surveys.
Results for 2023
Local Government Community Satisfaction Survey 2023 PDF, 4340.22 KB
Local Government Community Satisfaction Survey 2023 DOCX, 644.11 KB
Previous council community satisfaction surveys
Sixty-seven councils participated in the 2022 survey, with a minimum of 400 interviews undertaken within each participating municipality.
Participating councils received their reports early June which included comparisons to previous years, the state-wide result and the group results of like councils.
Results for 2022
Local Government Community Satisfaction Survey 2022 PDF, 4653.75 KB
Local Government Community Satisfaction Survey 2022 DOCX, 536.13 KB
Sixty-six councils participated in the 2021 survey, with a minimum of 400 interviews undertaken within each participating municipality.
Participating councils received their reports early June which included comparisons to previous years, the state-wide result and the group results of like councils.
Results for 2021
Local Government Community Satisfaction Survey 2021 PDF, 4612.46 KB
Local Government Community Satisfaction Survey 2021 DOCX, 503.5 KB
Sixty-one councils participated in the 2020 survey, with a minimum of 400 interviews undertaken within each participating municipality.
Participating councils received their reports early June which included comparisons to previous years, the state-wide result and the group results of like councils.
Local Government Community Satisfaction Survey 2020 PDF, 5291.29 KB
Local Government Community Satisfaction Survey 2020 DOCX, 521.87 KB
Sixty-three councils participated in the 2019 survey, with a minimum of 400 interviews undertaken within each participating municipality.
Participating councils received their reports early June which included comparisons to previous years, the state-wide result and the group results of like councils.
Local Government Community Satisfaction Survey - 2019
PDF, 2767.73 KB
Local Government Community Satisfaction Survey 2019 DOCX, 540.53 KB
Sixty-four councils participated in the 2018 survey, with a minimum of 400 interviews undertaken within each participating municipality.
Participating councils received their reports at the end of May which included comparisons to previous years, the state-wide result and the group results of like councils.
Local Government Community Satisfaction Survey - 2018 PDF, 1954.84 KB
Local Government Community Satisfaction Survey - 2018
DOCX, 656.85 KB
Sixty-eight councils participated in this survey. A minimum of 400 interviews were undertaken within each participating municipality during February and March.
Participating councils received their reports at the end of May which included comparisons to previous years, the state-wide result and the group results of like councils.
Sixty-nine councils participated in this survey. A minimum of 400 interviews were undertaken within each participating municipality during February and March.
Participating councils received their reports at the end of May which included comparisons to previous years, the state-wide result and the group results of like councils.
The statewide reports and sample "Adamsville" reports based on a fictional council for 2001 -2011.
2001
- 2001 Community Satisfaction Survey PDF, 460.13 KB
- 2001 Community Satisfaction Survey - Appendices PDF, 541.86 KB
2002
- 2002 Community Satisfaction Survey PDF, 890.55 KB
- 2002 Community Satisfaction Survey - Appendices PDF, 868.23 KB
2003
2004
- 2004 Community Satisfaction Survey PDF, 694.8 KB
- 2004 Community Satisfaction Survey - Appendices PDF, 784.51 KB
2005
- 2005 Community Satisfaction PDF, 526.03 KB
- 2005 Community Satisfaction Survey - Appendices PDF, 722.35 KB
2006
- 2006 Community Satisfaction Survey PDF, 145.24 KB
- 2006 Community Satisfaction Survey Questionnaire PDF, 36.61 KB
2007
- 2007 Community Satisfaction Survey - Statewide PDF, 402.33 KB
- 2007 Community Satisfaction Survey - Adamsville PDF, 385.64 KB
2008
2009
- 2009 Community Satisfaction Survey - Statewide PDF, 1357.32 KB
- 2009 Community Satisfaction Survey – Statewide DOC, 589.5 KB
- 2009 Community Satisfaction Survey - Adamsville PDF, 883.95 KB
- 2009 Community Satisfaction Survey – Adamsville DOC, 2163 KB
2010
- 2010 Community Satisfaction Survey - Statewide PDF, 557.29 KB
- 2010 Community Satisfaction Survey - Statewide DOCX, 685.08 KB
- 2010 Community Satisfaction Survey - Adamsville PDF, 646.49 KB
- 2010 Community Satisfaction Survey – Adamsville DOC, 1125.5 KB
2011